Effective Date: 22nd November 2025
Company: FluentPal AB
Email: [email protected]
FluentPal AB (“FluentPal”, “we”, “us”, or “our”) provides a language-exchange mobile application that enables users to connect, chat, and practise languages with one another. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and related services.
By creating an account or using FluentPal, you agree to the terms of this Privacy Policy.
Information We Collect
1.1 Information You Provide
We collect the following information when you create an account or use the app:
– Account details: email address, username, password
– Profile information: biography, language details, interests, country (if provided)
– Uploaded media: profile photos, audio recordings, voice messages
– Messages: We store chat messages and shared content to facilitate communication between users
1.2 Automatically Collected Information
When you use the app, we automatically collect:
– Device information (device model, OS version, app version)
– IP address
– Log data and basic usage data
– Crash reports
– Usage analytics (we may use third-party analytics tools to help improve the app)
1.3 Optional Permissions
Depending on your actions, the app may request access to:
– Camera and photo library (profile photos)
– Microphone (voice recordings, audio messages)
– Notifications (new messages, app updates)
You can disable these permissions at any time in your device settings.
How We Use Your Information
We use your information to:
– Create and maintain your user account
– Connect you with language partners
– Enable messaging and media sharing
– Improve the app and ensure technical functionality
– Analyse app performance and usage patterns
– Communicate important updates or notifications
– Enforce our Terms and protect user safety
We do not sell your personal data.
How We Share Your Information
We may share your information with:
– Hosting providers, such as our cloud infrastructure provider, for secure data storage
– Service providers who help operate or improve the app, including analytics services
– Law enforcement, only if required by law
We do not share your data with advertisers.
Data Storage and Retention
– Your data is stored securely on servers located in [insert region if relevant].
– Messages and media are retained for as long as your account is active unless you delete them.
– When you delete your account, we remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law.
Passwords are stored using secure hashing.
Security Measures
We take appropriate technical and organisational measures to protect your data, including:
– HTTPS encryption for all data in transit
– Secure encrypted storage for sensitive information
– Access controls to limit internal access
No system is 100% secure, but we work continuously to protect your information.
Your Rights (GDPR / UK GDPR)
If you are located in the UK or EEA, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Request a copy of your data (data portability)
– Withdraw consent at any time
– Object to certain types of processing
To exercise these rights, contact us at [email protected].
You also have the right to lodge a complaint with your local data protection authority.
Children’s Privacy
FluentPal is not intended for users under the age of 16.
We do not knowingly collect personal data from anyone under 16 years old. If we become aware that a user under 16 has created an account or provided personal information, we will delete the account and remove the associated data.
If you believe that a person under 16 may have provided us with personal information, please contact us at [email protected].
International Data Transfers
If we transfer data outside the UK or EEA, we do so using legally-approved safeguards such as Standard Contractual Clauses.
Third-Party Links
FluentPal may contain links to external websites or services. We are not responsible for the privacy practices of those third parties.
Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will notify users through the app or by email.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, you can contact us at:
FluentPal AB
Email: [email protected]